Job Title: IT Service Technician
Location: Milan
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3500 employees, 60 different products and a global client base, there’s no better time to advance your career at Aptean.
Are you ready for what’s next, now? We are! If being part of a dynamic, high growth organization excites you and you are an IT Services Technician eager to learn and grow, then this opportunity is for you! Our fast-paced environment and dynamic global IT department is eager for a mover and shaker to step into this role and become an integral part of our team.
About the role
Supporting various functional teams within IT to perform IT related tasks. Responsible for work that is less defined in scope but has the understanding and experience to execute business objectives. This role has the ability to effect short-term and some long-term business goals. The candidate must demonstrate the ability to provide high levels of customer service, with proven experience resolving technical issues within a corporate computing environment.
You will also:

Proactively and independently provides support for 2nd and 3rd level incidents for desktop and enterprise applications globally in a timely and professional manner.
Maintains and documents technical solutions for hardware upgrades, disposal, loaner systems, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote or automated updates, and remote support.
Handles problem recognition, research, isolation, resolution and follow-up for software and hardware problems in a timely manner on their own or knows who to engage and when. Knows when to escalate appropriately.
Builds and maintains relationships with customers and third party vendors in order to ensure appropriate and agreed services are delivered.
Ensures all IT policies, processes and service level agreement commitments are upheld.
Builds a plan and takes ownership for the plan to drive it to completion to integrate acquisitions into the Aptean IT environment on time and to quality expectations.
Identifies any patterns or issues or lessons learned and proactively shares them with the appropriate parties to build them into future acquisition planning.
Due to their knowledge and core values alignment, is recognized as the go-to person for complex technical or client escalations on the team.
Serves as a coach and mentor for more junior team members. Recommends and develops training sessions for knowledge sharing within the team. Provides feedback and seeks out ways to help them develop and apply their skills/knowledge.

About you

Ability to communicate with clients and staff clearly and effectively.
Windows 10 desktop support, installation, and troubleshooting.
Email setup, configuration, and support for smartphones, tablets, and workstations.
Printer installation and support.
Microsoft Office/Office 365 (Word, Excel, Outlook, etc.) installation and support.
Understanding of TCP/IP Networking.

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
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