Who is BRIDGE?BRIDGE Healthcare Partners is a not-for-profit organization founded in 2011. We are a mission-based managed service organization for not-for-profit organizations in the healthcare, community wellness, and childcare services arena. We provide a framework of services including:Information Technology (IT)Revenue Cycle Management (RCM)Electronic Health Records (EHR)The most concise way to describe BRIDGE's services is for you to imagine a physician's office, community wellness, childcare center, or clinic. BRIDGE can perform the IT, billing, and electronic medical record functions of a group of physician's offices, clinics, wellness organizations, or childcare centers so they can focus on providing exceptional service. Although much of our client base is in the healthcare sector, we also have clients in higher education and community-based non-profits.The RoleThe Payment Application Specialist accurately processes payments and maintains reconciliation processes in the CBO. In this role, you will manually and electronically post a high volume of patient and insurance payments and adjustments. The Payment Application Specialist is responsible for ensuring all payments received are posted for month-end processes.As an employee of BRIDGE Healthcare Partners, you should strive to maximize your performance and contribution to BRIDGE Healthcare Partners and the clients we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.This position is an advocate of the overall culture, vision, and values of BRIDGE. This position reports to the Manager of CBO.THIS POSITION IS IDEAL FOR SOMEONE WHO IS:Autonomous/Independent - ability to work efficiently and acquire knowledge necessary for positive outcomes with little assistanceDependable - more reliable than spontaneousAdvocacy - thrives on being an advocate for our client(s) by bringing continuous improvement to our team for operational, clinical, and financial process improvements and drives the resolution of issuesPeople-oriented - enjoys interacting and collaborating with diverse positions internally and externally by bringing together all perspectives to arrive at the best solutionCustomer Service Success Driven - possesses the ability to build consultative client relationships, excels at working with internal cross-functional partners, and thrives in a dynamic, team-focused environment delivering against tight deadlines.PRIMARY RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:Follows organization policies and proceduresProvides superior customer support to our clients and their customers by responding to questions and requests; effectively escalates issues as requiredCross trained to provide department coverageEffectively trains team membersSuccessfully navigates multiple vendors including but not limited to payer websites and clearinghouse(s)Produces and maintains department policies, procedures, documentation, and training materials for role-specific activitiesUpholds "best practices" in day-to-day processes and workflow standardization to drive maximum efficiencies across the teamMust maintain professional and consistent communication with the team and clients to ensure that all needed items are received in a timely mannerRoutinely collaborates with department managers to correct problems and improve services; informs manager of identified issues or trendsProvides administrative support to business operations by performing processing tasks such as data entry, scanning, mail sorting, or similar activitiesPerforms timely and accurate importing, applying, processing, and posting ERAs and manual payment posting to practice management system to meet team goals and objectivesPosts live checks, online credit card payments, and EFT depositsRecords batch total with date and initials on payment receipt spreadsheetBalances batches and runs transaction reportsVerifies all EFT deposits, scanned checks, and zero payments have been posted by month-endAssists with EFT/ERA enrollment for payersReconciles all payments received daily, weekly, and monthlyManages inbound and outbound calls for multiple clients; this may include handling different topics and being a contact between patients and clientsMeets specified department performance requirementsResolves support tickets submitted by clients and assigned to department according to metrics assignedManages time and multi-tasks appropriately to meet expectations of management and peers; remote employee is responsible for sufficient internet connectivity and equipment necessary to complete assigned job duties in efficient mannerRemote employee is responsible to keep work area quiet and organized during scheduled working hoursOther responsibilities as assignedMinimum travel may be requiredMINIMUM QUALIFICATIONS, SKILLS, AND ABILITIES:High School Diploma or equivalency requiredPrior NextGen and/or Epic experience preferredAbility to work flexible hours to meet client(s) month-end and fiscal year-end1+ years’ experience in healthcare (professional) billing, health insurance, or equivalent operations work environmentPrevious medical insurance payment posting experience requiredGeneral accounting skills a plusAdhere to all HIPAA guidelinesExcellent communication and problem-solving skillsAbility to read and understand an EOBAbility to manage multiple tasks/projects simultaneously and adapt to frequent priority changesAbility to work both collaboratively and independentlyCapacity to identify and implement improvement opportunities where enhanced processes, technology, or efficiencies can be appliedProficient technical skills and customer satisfaction skills, including ability to troubleshoot products, use MS Office applications and webinar softwarePHYSICAL REQUIREMENTS:Remaining in a stationary position, often standing, or sitting for prolonged periodsAdjusting or moving objects up to 20 pounds in all directionsCommunicating with others to exchange informationRepeating motions that may include the wrists, hands, and/or fingersAssessing the accuracy, neatness, and thoroughness of the work assignedEqual Opportunity EmployerBRIDGE Healthcare Partners is proud to be an equal opportunity employer and we are committed to maintaining a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender identity, gender expression, age, status of protected veteran, status as an individual with a disability, religion, sexual orientation, national origin, genetic information, or any other protected characteristics as outlined by federal, state, or local laws.
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