As a Customer Service Agent with Italian, you will be supporting our prestige brand Client in the European market, providing a fantastic customer experience on all interactions and leaving a lasting impression. You will be supported with extensive initial training to help you build the knowledge and skills required to work with confidence.Job Title:Customer Service Agent with Italian (future opportunity)Job Description:Attention prospective candidates: We are currently advertising this role to establish a pool of interested talent within the customer service area for future openings. Interested individuals are encouraged to register their interest by applying for the role. We will reach out to you as soon as the right position becomes available.What you'll be doing:Supporting customers through different channels (emails and chats)Analyzing and solving customer queriesSharing information on administrative and technical requestsMaking changes to the systemForwarding faults to other departmentsUpselling and promoting productsSkills you need to succeed:Italian at C1/C2 levelEnglish at C1/C2 levelCustomer-oriented attitudeExcellent organizational and communication skillsGood knowledge of MS OfficeWillingness to work in shifts 24/7What's in it for you:Employee Assistance Program for employees and their families (psychological support)An extra day off for voluntary activities close to your heartAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformOpportunity to become one of the Internal TrainersCareer path frameworkA multinational environment with strong ties to Swiss business cultureLuxMed medical healthcare and Generali group insuranceMultisport Plus / Classic or MultiKafeteria benefit systemsA positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)You'll be joining a network of 55,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.Our purpose is to create a better outcome for you.What we hope you'll do next: Click 'Apply now' to fill out our short application form so that we can find out more about you.
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