Customer Operations Export - maternity cover (M/F)Date: Feb 18, 2025The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.We are looking for a maternity cover for our Customer Operations Export team. Customer Operations takes care of clients from the order through the coordination of the delivery to the after-sales service and checks orders in terms of quality, quantity, prices, and tracks the status until final delivery. Being the main “day-to-day” contact for customers, he/she is responsible for managing retailers’ requests, involving the correct people in the organization for resolution.Tasks & responsibilitiesOrder and client data entry in the ERP systemContact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking ordersCollaboration with the logistics department for deliveriesCollaboration with the credit management department and Sales ManagerHandling of claims and information requests coming from clientsBe the main day-to-day contact for retailers– before and after sales – taking into account and managing their requestsSupport the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders, and Sales Evaluation optimizationSupport dealers with product information and explanationProfile2+ years of experience in a similar positionBackground in a sales-driven company/department is an advantageExcellent English skills, German, and/or Italian skills are considered a plusProficient use of MS Office (Excel)Active mountaineering and ski touring are a plusIf you are interested to work in a challenging, international and dynamic environment then apply now!
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